Privacy policy

The Beatrix Potter shop is run by the World of Beatrix Potter Attraction and is committed to protecting your privacy and ensuring all of your personal information is safe and secure. This privacy policy outlines how we will use, maintain and disclose data collected from users of our website.

Your data
Our online shop is managed using WordPress WooCommerce, and payments are processed through Sagepay. All orders – including those made by telephone or in person – will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email ecom@hop-skip-jump.com to update your preferences.

Sagepay is a  highly trusted name, approved by all the major acquiring banks. Sage Pay are Level 1 compliant under the Payment Card Industry Data Security Standards (PCI DSS) so your payment details are in safe hands. We do not store your bank details on our system.

If you sign up to our email list, your details will also be held on MailChimp.

We will never sell any part of your data, nor share it with anyone.

The information we collect
We may collect, store and use the following types of personal data:
– Details of any transactions you have made when purchasing products.
– Information that you provide to us for the purpose of registering with us.
– Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
– Any other information that you choose to send to us.

How we will use this information
We may use your information to contact you about further products which we think may be interesting to you, but only if you choose to allow us to do this when providing us with your details. If you no longer wish for us to use your information in this way, please contact us.

Cookies
We use cookies on this website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

Cookies are necessary to the process of ordering through our website, however, they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Disclosure of information
The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that World of Beatrix Potter Attraction may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.

Unsubscribing
If at any time you wish to unsubscribe from our emails or to change and update your personal information, please contact us.

Privacy policy amends
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.