Delivery

  • Cost of Post and Packing - UK

    However much you purchase all the items in a single transaction will be posted to one address, for a single fee of £4.95.

    Delivery will be via Royal Mail Tracked 48.

  • Cost of Post and Packing – outside the UK

    However much you purchase all the items in a single transaction will be posted to one address, for a single fee.

    • Europe Signed/Tracked – delivery within approximately 5 working days – £25.00
    • Rest of World Signed/Tracked – delivery within approximately 5 working days – £35.00

     

    Please make sure a full telephone number is provided as we can not ship with out one.

  • Product availability

    We take every care to ensure all items are in stock. To guide you all items are displayed with a record of their stock availability.

    • ‘In-stock’ means items are available and should be dispatched within the next working day.  If there are any stock shortages you will be contacted asap.
    • If an item your desire is out of stock, please contact us. Our Customer Service department will find out when this item will be available.
  • Order hasn’t arrived?
    • Please make sure your order has been dispatched. ­We will automatically send an email confirming dispatch when your order leaves our shop.
    • If your order has left us and has not arrived within 3 working days we recommend you contact us or phone us on 015394 22020 . They may not have been able to deliver your package and have returned it to the post office for collection. They should leave a card to say that delivery has been attempted but we have found that this does not always happen.
    • If the post office return your package to us because you did not collect it, you will have to pay the postage and packing charge again to have it resent.
  • Damaged/Faulty items

    If your goods arrive damaged or are faulty please contact us or phone us on 015394 22020 and we will arrange for the damaged/faulty item to be returned to us and a replacement or refund can be processed.

     

  • Can I return an item I don’t like?

    Yes you can return an item you don’t like within 14 days to the returns address listed on the invoice. Please include your invoice in the return so we have the details to process the refund.

    Items can not be exchanged.

  • The wrong items have been delivered by us

    If the wrong products are sent to you, simply contact us or call us on 015394 22020

    Our Customer Services Department will arrange for the return of the incorrect items and the dispatch of the correct items.

  • Delivery address errors

    If your order is returned to us because it is not collected from the post office or because you have entered an incorrect address, we may be able to resend the order, however you will have to pay postage and packaging. We are not responsible for non-delivery to an incorrect address.

  • Import charges and customs

    All import and export charges are the responsibility of the customer. We have no control over the time it will take to for your order to clear customs. We recommend you contact the relevant authorities before placing an order.