FAQs

  • Privacy policy & security - how safe is the store?

    The Beatrix Potter Shop is very safe. Our “checkout” page uses a secure transfer protocol called https. It makes it harder for anyone to “eavesdrop” on your credit card details as they go over the internet to us. This makes someone intercepting the information much, much more unlikely than someone tapping into your telephone conversations.

    Please take a moment to read the following information and advice to ensure that your online shopping experience is as safe and secure as possible.

    The Beatrix Potter Shop will never email you asking for your account password. We will never ask for your credit/debit card four-digit security PIN under any circumstances.

    If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and contact us.

    Our full privacy policy is here.

  • How do I cancel my order?

    The only way to cancel an order is to contact us.

    Please contact us. Quote your order number and ‘Please cancel’ in the subject line of the email and we’ll take care of it. Once your order has been cancelled, you will receive a cancellation email.

     

  • Can I return an item I don’t like?

    Yes you can return an item you don’t like within 14 days to the returns address listed on the invoice. Please include your invoice in the return so we have the details to process the refund.

    Items can not be exchanged.

  • Will DVD play in my machine?

    All the DVDs sold by the Beatrix Potter Shop are PAL format, Region 2, unless stated otherwise. This format is standard for the UK, Europe, South Africa and Japan. This DVD will also play if your machine is multi-region/multi-format. You should refer to your DVD player’s instruction booklet for confirmation of your player’s regional settings.

  • Damaged/Faulty Items

    If your goods arrive damaged or are faulty please contact us or phone us on 015394 22020 and we will arrange for the damaged/faulty item to be returned to us and a replacement or refund can be processed.

  • Do you take telephone orders?

    Yes we do. To place an order over the phone please call us on 015394 22020. Please ensure that you have your card ready and all delivery information that will be requested.

    Your payment will be taken within 1 working day and your items will be sent out within 2 working days. You will receive a receipt with your items for the cost of your goods.

  • How long will it take to get my delivery?

    Once you have receive an email with dispatch confirmation your order should be with you within 2 working days.

    We use Royal Mail Tracked 48. Parcels will not always come with your general post and can arrive between 8am to 6pm on the expected delivery date.