FAQs

The Beatrix Potter Shop is very safe. Our “checkout” page uses a secure transfer protocol called https. It makes it harder for anyone to “eavesdrop” on your credit card details as they go over the internet to us. This makes someone intercepting the information much, much more unlikely than someone tapping into your telephone conversations.

Please take a moment to read the following information and advice to ensure that your online shopping experience is as safe and secure as possible.

The Beatrix Potter Shop will never email you asking for your account password. We will never ask for your credit/debit card four-digit security PIN under any circumstances.

If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and contact us.

Our full privacy policy is here.

The only way to cancel an order is to contact us.

Please contact us. Quote your order number and ‘Please cancel’ in the subject line of the email and we’ll take care of it. Once your order has been cancelled, you will receive a cancellation email.

Yes you can return an item you don’t like as long as the tags or packaging have not been removed within 14 days to the returns address listed on the invoice. Please include your invoice in the return so we have the details to process the refund.

Items can not be exchanged.

All the DVDs sold by the Beatrix Potter Shop are PAL format, Region 2, unless stated otherwise. This format is standard for the UK, Europe, South Africa and Japan. This DVD will also play if your machine is multi-region/multi-format. You should refer to your DVD player’s instruction booklet for confirmation of your player’s regional settings.

If your goods arrive damaged or are faulty please contact us or phone us on 015394 22020 and we will arrange for the damaged/faulty item to be returned to us and a replacement or refund can be processed.

Yes we do, please ring customer services on 015394 22020, Monday to Friday 10am to 2pm

Once you have receive an email with dispatch confirmation your order should be with you within 2 working days.

We use Royal Mail Tracked 48. Parcels will not always come with your general post and can arrive between 8am to 6pm on the expected delivery date.

No we don’t have a gift wrap service but if you would like to send your order directly as a gift there is an option to click ‘This is a gift order’ and the invoice will exclude the prices and order amount, you can also include a gift message that will be included on the invoice.