FAQs

  • Privacy policy & security - how safe is the store?

    The Beatrix Potter Shop is very safe. Our “checkout” page uses a secure transfer protocol called https. It makes it harder for anyone to “eavesdrop” on your credit card details as they go over the internet to us. This makes someone intercepting the information much, much more unlikely than someone tapping into your telephone conversations.

    Please take a moment to read the following information and advice to ensure that your online shopping experience is as safe and secure as possible.

    The Beatrix Potter Shop will never email you asking for your account password. We will never ask for your credit/debit card four-digit security PIN under any circumstances.

    If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and contact us.

  • How do I cancel my order?

    The only way to cancel an order is to contact us.

    Please contact us. Quote your order number and ‘Please cancel’ in the subject line of the email and we’ll take care of it. Once your order has been cancelled, you will receive a cancellation email.

    Please note that we will not be able to cancel your order if the status is showing as ‘processed’. This means that your order has been processed and your payment has been taken.

  • Can I return an item I don’t like?

    Yes, you can. First contact us within 14 days of receiving your goods. Our Customer Services Department on 015394 22020 will ask you to return the item with a payment receipt. Once the goods have been delivered to our warehouse we will arrange a refund to your account.

  • Will DVD play in my machine?

    All the DVDs sold by the Beatrix Potter Shop are PAL format, Region 2, unless stated otherwise. This format is standard for the UK, Europe, South Africa and Japan. This DVD will also play if your machine is multi-region/multi-format. You should refer to your DVD player’s instruction booklet for confirmation of your player’s regional settings.